Airlines criticised over payouts for damaged wheelchairs
Britain’s equality watchdog has criticised British airlines and British Airways (BA) in particular – for their treatment of disabled customers as legal action is taken by an actor over alleged damage to her wheelchair. Chris Holmes, the disability commissioner on the Equality and Human Rights Commission and a highly successful Paralympic athlete, said carriers should cover the full cost of damage they cause to wheelchairs and mobility devices.
Lord Holmes, who represented Great Britain for 17 years at swimming and won nine gold medals, specifically mentioned the case of disabled actor Athena Stevens. Stevens is taking legal action against BA and London City airport over damage she says happened when she was trying to make a working trip to Glasgow in October last year.