Good leaders choose to listen, then act

We’ve learned through the pandemic that listening to employees is even more important during a time of great stress than during normal times. If you think you have a great workplace, or aspire to be a great workplace, then assessing how you are doing during a challenge is going to be more insightful than when things are fine. So when is the best time to solicit employee feedback? Company leaders should ask themselves – and their leadership team – two questions:

Do you care what your employees think?

Does it matter what your employees think?

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