Neil Thompson’s Lesson for Living – Feel free to disagree

Conflict is a broad term. It can range from minor disagreements to out-and-out war, with various degrees of antagonism in between. Relatively minor conflicts can escalate to much more serious situations, and so it is understandable that people will so often be very wary of entering into even a minor conflict for fear of it developing into something of more major proportions.

However, this wariness comes at a price, as it means that we can become reluctant to air any disagreements. One unfortunate consequence of this is what is known as ‘groupthink’. This refers to a group of people who are involved in a process of decision making in which some members – sometimes the majority, even – disagree with the direction that one or more people are taking the group in. They foresee difficulties, even potentially catastrophic ones, but do not speak up for fear of ‘rocking the boat’ and of being seen as out of step with the group. A common consequence of this is that the decision made backfires and results in a poor outcome, and those people who had not spoken out wishing that they had. Those who are brave enough to admit that they were not happy with the group’s decision (but did not say so at the time) could well then find themselves being pilloried for keeping their concerns to themselves …

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